Terms of Service
Please read these terms and conditions carefully before using Big Easy Limos' luxury transportation services.
Important Notice
By booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Please contact us if you have any questions before proceeding with your reservation.
Welcome to Big Easy Limos. These Terms of Service ("Terms") govern your use of our luxury transportation services and website. These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Big Easy Limos ("Company," "we," "our," or "us").
Please read these Terms carefully before booking or using our services. By accessing our website, making a reservation, or using our transportation services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Agreement to Terms
By using Big Easy Limos' services, booking transportation, or accessing our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Modifications
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modifications.
Transportation Services
Big Easy Limos provides luxury ground transportation services in the Greater New Orleans area, including but not limited to airport transfers, wedding transportation, corporate events, special occasions, and sightseeing tours.
Service Availability
Services are subject to availability and may be limited by factors including weather conditions, traffic, vehicle maintenance, and chauffeur availability. We strive to provide 24/7 service but cannot guarantee availability at all times.
Service Area
Our primary service area includes New Orleans and surrounding parishes. Services outside this area may be available upon request and subject to additional charges.
Reservation Requirements
All transportation services must be reserved in advance. We recommend booking at least 24 hours prior to your desired service time, though we will accommodate last-minute requests when possible.
Booking Confirmation
All reservations must be confirmed by Big Easy Limos. A booking is not guaranteed until you receive written confirmation from us via email or phone.
Accuracy of Information
You are responsible for providing accurate pickup and drop-off information, contact details, and service requirements. Any changes to your reservation must be communicated to us as soon as possible.
Minimum Age Requirement
Customers must be at least 18 years old to book services. Minors may use our services but must be accompanied by an adult or have written parental consent.
Payment Methods
We accept major credit cards, cash, and approved corporate accounts. Payment may be required at the time of booking or upon completion of service, depending on the service type and customer account status.
Pricing
All prices are subject to change without notice. Quoted prices are valid for 30 days unless otherwise specified. Additional charges may apply for services outside our standard area, wait time, tolls, and special requests.
Gratuities
Gratuities for chauffeurs are not included in the service price and are at the customer's discretion. Standard gratuity is 15-20% of the service cost.
Late Payment
Corporate accounts are subject to late payment fees for invoices not paid within 30 days of the invoice date.
Cancellation Notice
Cancellations must be made at least 24 hours prior to the scheduled service time to avoid cancellation fees. Cancellations made less than 24 hours in advance may be subject to a cancellation fee of up to 50% of the service cost.
No-Show Policy
Customers who fail to appear at the designated pickup location within 15 minutes of the scheduled time may be charged the full service fee. We will attempt to contact you before departing.
Weather Cancellations
In cases of severe weather or unsafe driving conditions, we reserve the right to cancel services for safety reasons. Full refunds will be provided for weather-related cancellations initiated by Big Easy Limos.
Refund Processing
Approved refunds will be processed within 5-10 business days to the original payment method.
Conduct
Customers and their guests must conduct themselves in a respectful and lawful manner. We reserve the right to refuse service or terminate transportation for disruptive, illegal, or unsafe behavior.
Vehicle Care
Customers are responsible for any damage to vehicles caused by their actions or those of their guests. Smoking is prohibited in all vehicles. Additional cleaning fees may apply for excessive mess or damage.
Prohibited Items
Illegal substances, weapons, and hazardous materials are strictly prohibited in our vehicles. We reserve the right to inspect bags and refuse transportation if prohibited items are discovered.
Capacity Limits
Customers must not exceed the stated passenger capacity of any vehicle. Additional passengers may result in service refusal or additional charges.
Insurance Coverage
Big Easy Limos maintains comprehensive commercial insurance coverage as required by law. Our vehicles and operations are fully licensed and insured.
Limitation of Liability
Our liability is limited to the cost of the transportation service provided. We are not responsible for indirect, incidental, or consequential damages, including but not limited to missed flights, appointments, or events.
Personal Property
Big Easy Limos is not responsible for lost, stolen, or damaged personal property left in our vehicles. We recommend keeping valuables with you at all times.
Third-Party Claims
Customers agree to indemnify and hold harmless Big Easy Limos from any claims, damages, or expenses arising from their use of our services or the conduct of their guests.
Unforeseeable Circumstances
Big Easy Limos shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or other acts of God.
Service Delays
While we strive for punctuality, we cannot guarantee exact arrival times due to factors such as traffic, weather, and road conditions. We are not liable for delays caused by circumstances beyond our control.
Information Collection
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
Communication Consent
By using our services, you consent to receive communications from us regarding your reservations, service updates, and promotional offers. You may opt out of promotional communications at any time.
Governing Law
These Terms of Service are governed by the laws of the State of Louisiana. Any disputes arising from these terms or our services shall be resolved in the courts of Orleans Parish, Louisiana.
Dispute Process
We encourage customers to contact us directly to resolve any concerns. If a dispute cannot be resolved through direct communication, formal dispute resolution procedures may be pursued.
Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Big Easy Limos regarding the use of our services.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Assignment
You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations under these terms at any time.
If you have any questions about these Terms of Service or need clarification on any provision, please contact us before using our services:
Business Address: Big Easy Limos, 1515 Veterans Memorial Blvd, Kenner, LA 70062
Agreement Acknowledgment
By proceeding with a reservation or using our services, you confirm that you have read, understood, and agree to these Terms of Service. We appreciate your business and look forward to providing you with exceptional luxury transportation services.